Shipping & Returns

SHIPPING POLICY
 
Where can I receive my order?
It can be sent to an address selected by you (home, work, etc. -never a PO Box).
 
Can the delivery country be different from India?
No, at present we deliver shipments only in India. Coming Soon…… International Shipments
 
How long will my order take to arrive?
Normal shipping within India will take approximately 5-6 days depending on what state and/or territory you live in. Express shipping will take approximately 2-3 days.
The tracking number will be sent to you on your registered email id .
 
How much do I pay for delivery service?
We will deliver the order to your doorstep free of cost.
 
Can I track my order?
Yes.
 
What is the home delivery process?
If you have chosen home delivery, we will send you an email confirming that your items have been dispatched (when your order leaves the warehouse), another with the tracking number.
 
 
RETURN POLICY
 
We will accept returns/exchanges (excluding final sale items/promotional items which cannot be exchanged or return) which are unworn, unwashed and with all tags attached (and not damaged) along with the corresponding receipt. Where provided belts and additional add-on should be included with your return.
 
Item(s) returned without an RA and without the completed return/exchange claim form cannot be accepted and will be returned to you at your expense. We cannot make any exceptions and any requests falling outside of the 7 day’s time frame outlined below will not be accepted.
 
Refund shall be provided only in form of credit voucher. Under no circumstances cash or credit card refund will be given.
 
How To Complete Your Return OR Exchange?
Request an RA (Return/Exchange Authorization) number within 7 days of delivery. You can email your request to  and we will send your RA once your return/exchange request has been authorized.
 
On the return/exchange form (which is enclosed with all orders), check off the item(s) being returned/exchanged and fill in the corresponding RA number(s). Enclose this form with your return/exchange item(s) and write the RA number(s) on the outside of the package. Please return the item(s) within 14 days from the date your RA was issued.
 
Please ship your return package via nationalised courier company. Please email the tracking number to. Seal your package and return to the address below:
 
B:Kind Clothing       
4B, Prime Plaza,J.V. Patel,
I.T.I. Mill Compound,B.M.Marg,
Opp Elphinstone Station( W )
Phone: 022-24360232, Fax: 022-24229622
Info : info@bkind.in 
 
             In case of exchange/ replacement of the product will be shipped upon availability. We will email the replacement item tracking number when your exchange has shipped. An additional shipping fee will be charged to the credit card that was used for your original purchase. We will process a store credit / credit voucher for the item in question in the event the replacement item is sold out.
 
            Upon acceptance of the merchandise for return, we will process your refund in form of  e-credit voucher within 7 business days, at which time you will be notified by email. We reserve the right to reject any return/exchange that does not comply with the conditions stated above. Please note, exchange on exchanged item(s) will not be provided. If you have any questions or concerns regarding the return/exchange process, please contact customer service at  or at +91 22-24360232. We are available 5 days a week from Monday to Friday from 10am to 6pm IST.
 
How long do I have to return an item?
We would like you to have complete peace of mind when buying products from B:Kind. You can return subject to our Return Policy as mentioned above within 7 days of issue of RA number for a full refund in form of store credit / credit voucher of the item purchased. This does not include items purchased on sale/promotions which cannot be returned / exchanged.
 
Do I have to pay anything to return my items?
Return postage costs will be at your expense, unless the item/s received has a manufacturing defect or not as ordered. In this instance, postage will be reimbursed by B:Kind in form of store credit /credit voucher. Please contact our customer care executive at +91 22-24360232 (10.00am-6.00pm) 5 days a week from Monday to Friday if you need any assistance. We encourage you to return your parcel via registered postal services as all return parcels remain the responsibility of the purchaser until received by B:Kind.
 
How will I receive my refund?
Once the return has been approved, you will receive your refund via the e-credit voucher into your registered email account.
 
When will I receive my refund?
Once the return has been approved (subject to Return policy condition being met) you will receive a confirmation email indicating that the refund in the form of e-credit voucher have been processed and credited. The refund will take 7-10 working days.
 
What should I do if the refund amount is incorrect?
Contact our customer care executive at +91 22-24360232 (10.00am-6.00pm) 5 days a week from Monday to Friday and we will solve the problem as soon as possible
 
B:Kind reserves the right to reject returns/exchanges sent or communicated beyond the return period limit, or items which are not in the original condition in which they were sent by B:Kind.

 

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